Sanjeev Trading Agency (“we” and “us”) is the operator of (https://yespapahandmade.com) (“Website”). By placing an order through this
Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this
arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock
discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to
you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for
shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
3.2 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on all working days during standard
business hours, except on Thursdays and on national holidays at which time the warehouse will be closed. In these instances, we take
steps to ensure shipment delays will be kept to a minimum.
3.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please
write to us at [email protected] or Call / Whatsapp on +917015283751
3.4 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
3.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the
latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer
service. If the parcel has been delivered without you being present, please contact customer service with next steps.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been
dispatched. If an order has already been dispatched, please refer to our refund policy.
7. Customer service
For all customer service enquiries, please email us at [email protected].