Sanjeev Trading Agency (“we” and “us”) is the operator of (https://yespapahandmade.com) (“Website”). By placing an order through this

Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this

arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock

discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to

you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us

to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for

shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Delivery Terms

3.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days

3.2 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on all working days during standard

business hours, except on Thursdays and on national holidays at which time the warehouse will be closed. In these instances, we take

steps to ensure shipment delays will be kept to a minimum.

3.3 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please

write to us at [email protected] or Call / Whatsapp on +917015283751

3.4 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

3.5 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the

latest updates made available by the shipping provider.

5. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer

service. If the parcel has been delivered without you being present, please contact customer service with next steps.

6. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been

dispatched. If an order has already been dispatched, please refer to our refund policy.

7. Customer service

For all customer service enquiries, please email us at [email protected].